When will my order arrive?

After your order is placed you should receive a confirmation email. Once your order is packed and shipping you will receive another email with tracking information.

Can I make a return?

New, unopened item(s) in original packaging are eligible for a full refund within 30 days of purchase. Refunds will be applied to original payment; shipping is not refundable.

How do I make a return?

To initiate a return simply email our customer service team at or call during regular business hours M-F at 888-644-2284. Then follow these simple steps:

  1. Provide proof of purchase
  2. Provide reason for return
  3. Ship item(s) you wish to return, customer service will provide this information
    NOTE: shipping is the responsibility of the customer
  4. Once items are received a refund will be issued
  5. Wait, it takes 7-10 days for a refund to show up in your account

How long do I have to make a return?

You can return new, unopened item(s) within 30 days of purchase for a full refund.

Can I return used products?

No, we do not accept returns for item(s) that have been opened and/or used.

What if my product has a defect?

Many of our products are backed by industry leading warranties, read below for details on our warranty.

What is the warranty statement?

Winslow and Ross® warrants their product(s) to be free from defects for the stated timeframe. Winslow & Ross will replace any defective product at no cost to you. This warranty does not apply in the event of misuse or alteration of any kind. To file a warranty claim simply contact customer service at 888-644-2284 or, along with proof of purchase and reason for claim. Once the claim as been reviewed, if the damage falls under the warranty statement a replacement will be sent to you at no additional charge.

Where can I find the warranty?

The applicable warranty can be found on the original packaging. The length of warranty varies by item from 0-10 years. If you do not have the original packaging you can check our website or contact customer service at 888-644-2284 or

How do I make a warranty claim?

Contact customer service at 888-644-2284 or with your warranty claim and proof of purchase. If the claim falls under the warranty statement, a replacement will be sent to you at no charge.

Contact Us with any questions or concerns you may still have at 888-644-2284 M-F 9am-5pm EST or email us at, we are here to help!